Ritz-Carlton Kapalua

Amenities at the Ritz-Carlton Kapalua

Resort Amenities Car rental Concierge Dry cleaning Fitness center Game room Shopping Golf course Health club and/or spa Laundry facilities Massage Outdoor pool Restaurant Salon Tennis courts Room service Bicycles Internet services Wedding Facilities

In-Room Amenities Air conditioning Coffee/Tea maker Dataport Hair dryer Iron/ironing board Whirlpool Bath Minibar Safe Television

Honeymoon Reviews

03/31/2008   I highly recommend this resort for honeymooners. Our concierge was excellent. She made sure our stay at the Ritz-Carlton was one my husband and I will never forget. The concierge staff at the Ritz-Carlton go above and beyond their job duties. My husband and I decided to take the Road to Hana tour. Our concierge arranged a tour for us through a privately owned chauffer company. Unfortunately, our tour guide was in a hurry and she rushed us through the all day excursion. So, I missed the very thing I wanted to see most the botincal gardens. By the time my husband and I arrived back at the resort, our concierge was off duty. The next morning on our way to breakfast she asked us how did we enjoy our excursion. By the look on our face, she could tell we were disappointed. We told her the whole sorted mess. Her manager happen to be standing there while we were telling her about our experience. Both her and the manager apologized for the rude behavior and poor service we received from the tour guide. The manager escorted my husband and I to one of the resort restaurants for a free breakfast for two and advised us that they would conduct a full investigation. Well, this was our last day in Maui, our flight was leaving out that night so there was no way we could go back and redo the tour over. Later that afternoon, my husband and I went to check out and to our suprised, we received a refund for half of our money back for the excursion plus the tip the tour guide asked us for. I was amazed. But thats not all, just before we walked out the resort entrance, I heard someone calling our name; when we turned and looked it was our concierge. She wanted to personal tell us good-bye and she gave us a few gifts from the gift shop and spa. We definitely plan to return to this resort.

06/10/2007   Hawaii was all we thought it would be and then some. Beautiful weather, great people, great agtivities. We cant wait to go back.

03/14/2007   Always go to travel ageny, they know what there doing.

08/17/2006   Upon arrival to the Ritz Carlton, my husband and I were amazed by the property. The grounds were impeccably clean and the scent of the ocean mixed with the flora and fauna of the courtyard surrounded us. During check-in, we were offered beverages and fruit while we waited. The travel agency we used somehow communicated with the hotel that we were in Maui for our destination wedding and when we got to our room, we were welcomed to a basket of chocolate dipped fruit, a bottle of champagne, and a Ritz Carlton photo album. The package we purchased included free breakfast, which I highly recommend since I heard they charge an arm and a leg. The staff was extremely helpful and the housekeeping somehow knew when we stepped out of our room, white glove service all around. There were only two drawbacks to our experience with the Ritz Carlton Kapalua. 1.) Our room was quite a distance from the entrance to the resort. 2.) The beach behind the resort is too rough for swimming. We had a wonderful experience and cannot wait to visit Maui again.

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